Customer Service

 

General support

For information and support regarding our products and services, please use this form to send us your request.

Technical support

If you are experiencing technical problems on your lift, please contact your local Cibes office or Cibes dealer for support. They will also be able to send out a technician to help you.

When you report a problem, please provide:

  • The serial number of the lift (indicated on the control panel)
  • A description of the problem
  • Your contact details
Partner Support

Technical Support for local Cibes offices and Cibes dealers only:

Phone: +46 (0)26 17 14 90
E-mail: techsupport@cibesliftgroup.com

When you report a problem to the Technical Support team, please provide:

  • The serial number of the lift (indicated on the control panel)
  • A description of the problem
  • Your contact details

 

Tech support

Spare parts

Spare parts

If you need to order lift parts, please contact our Spare Parts Department. To speed up the ordering process, we kindly ask you to provide:

  • The serial no of the lift (indicated on the control panel)
  • The name and/or article no of the part
  • If you do not know the name/art no, send us a picture

Phone: +46 (0)26 17 14 99  
E-mail: spareparts@cibesliftgroup.com

Partner Webshop

Webshop for Cibes offices & certified dealers worldwide (login required)

The webshop for spare parts includes pictures and article numbers for all parts to facilitate identification and order. https://eos.cibesliftgroup.com  

Service contract

We always recommend you to sign a service contract for your lift. Depending on where you live, you can sign a service contract directly with Cibes Lift or with one of our certified dealers.

Signing a service contract with Cibes or with one of our certifed partners is the only way to make sure that your lift is maintained properly. It is also the only way to make sure that your lift warranty will apply.

Please contact your local Cibes office or Cibes dealer for more information.

Contact Cibes Lift
Our team of experts will assist you and provide an accessibility solution adapted to your specific needs.

Phone:  +46 (0) 26 17 14 00
Email:   info@cibeslift.com